Privacy Policy

Last updated: March 20, 2026

01 Overview

We are committed to protecting your privacy. This policy explains how Partenza collects, uses, and protects information when you request Italian translation services for use with Italian consulates and government offices.

Partenza provides translation services for vital records including birth certificates, marriage certificates, death certificates, and other civil documents. Because you trust us with sensitive personal documents, we take our responsibility to protect your information seriously.

Our commitment: We process only the information strictly necessary to deliver your translation, along with limited data required to improve our website and services.

02 Information We Collect

We collect only the minimum information required to provide translation services. This includes:

Your name and email address, so we can communicate with you about your order.
The documents you send us — vital records, certificates, and related materials needed for translation.
Communication history — the emails and messages exchanged during the course of your order.
Basic order details such as the consulate location and requested delivery format.

We may also collect limited technical data when you visit our website, such as:

General usage data (pages visited, time spent, interactions)
Device and browser type (in anonymized or aggregated form)

We explicitly do not collect the following:

Payment data — all payments are handled by external processors and we never see or store your card details.
Government identification numbers beyond what appears in documents you voluntarily provide.
Unnecessary biographical information not required to complete your translation.
Sensitive behavioral profiling or invasive tracking data.

03 How We Use Your Information

Every piece of information we collect is used exclusively to operate, deliver, and improve our services. Specifically, we use your information to:

Provide the requested translation services — preparing accurate, certified Italian translations.
Communicate with you about your order, including quotes, clarifications, and delivery.
Issue receipts or invoices.
Improve our website, services, and user experience through limited analytics data.

Marketing Policy

We may use limited data to improve our marketing efforts, such as understanding how users find and interact with our website.

We will only use cookies or similar technologies for marketing purposes where permitted by law and, where required, with your explicit consent.

We do not sell your data or use it for unsolicited or abusive marketing practices.

We do not perform automated decision-making or profiling that produces legal or significant effects.

04 Document Security

Your documents are vital personal records, and we treat them with the utmost care:

Documents are transmitted via secure, TLS-encrypted connections.
Files are stored only for the duration of the active project.
Documents are permanently deleted within 30 days of delivery.
Access is restricted to the assigned translator only.

We do not sell, share, or distribute your documents to any third party.

30-day deletion guarantee: You may request earlier deletion at any time.

05 Data Sharing

We do not sell, rent, or trade your personal data.

We may share limited data only in the following cases:

When required by law (court order, subpoena, legal request)
To protect our legal rights

We may use trusted third-party service providers (such as analytics tools), which process limited data under strict data protection standards.

06 Data Retention

Contact data: retained up to 2 years
Documents: deleted within 30 days
Communications: retained up to 2 years
Payment references: anonymized only

You may request deletion at any time. We will comply within 30 days unless legally required otherwise.

07 Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Withdraw consent
Request data portability
Object to processing

08 Cookies & Tracking

We may use cookies and similar technologies to improve your experience, analyze website usage, and support marketing efforts in a privacy-conscious manner.

Cookies are small files stored on your device that help us optimize functionality and understand how users interact with our website.

We may use:

Essential cookies — required for basic site functionality
Analytics cookies — to understand usage patterns (e.g., via Google Analytics)
Marketing cookies — to measure campaign effectiveness and improve outreach

We do not use invasive tracking techniques such as fingerprinting or cross-site behavioral profiling.

Consent and Control

Where required by law, we will request your consent before using non-essential cookies.

You may:

Accept or reject cookies via our cookie banner
Disable cookies in your browser settings
Withdraw consent at any time

Third-Party Services

We may use trusted third-party tools such as Google Analytics to collect anonymized usage data.

These providers process data under their own privacy policies and applicable data protection laws.

09 Children’s Privacy

Our services are intended for individuals 18 years or older.

We do not knowingly collect data from minors. If such data is identified, it will be promptly deleted.

10 Contact

If you have any questions or requests:

📧 hello@partenza.co

We respond:

Within 48 hours for general inquiries
Within 30 days for legal/privacy requests

Policy Updates

We may update this policy periodically. Continued use of our services constitutes acceptance of any updates.